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We are here to answer all your questions

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1. What is NACH?
- NACH stands for National Automated Clearing House, a system developed by the National Payments Corporation of India (NPCI) for banks. It is an electronic mode of transferring funds from your bank account.

2. What is E-NACH?
- E-NACH stands for Electronic National Automated Clearing House. It is an alternative registration process to the physical one, where the duly signed mandate application form along with the cancelled cheque needs to be submitted. All you need to do is complete a one-time authentication for the mandate registration using your Net Banking details or debit card. Subsequently, all payments will not require manual intervention.

3. What is the use of NACH in Insurance?
- The NACH System can be used for payment of your Life Insurance Renewal Premium

4. How do I initiate NACH registration?
- To begin the NACH registration process, please visit our webpage or mobile application via the link : https://mypolicy.ageasfederal.com/nach-registration

5. What documents are required for Nach registration?
- For online registration, no documents are needed. The customer only needs to have their bank account details and net banking credentials OR debit card details handy.
- For physical NACH mandate registration, customers would be required to submit a duly filled and signed mandate application form along with a copy of a canceled cheque. Signatures should match the customer’s bank records.

6. How long does NACH registration take?
- The time it takes for Physical NACH registration can vary, but it usually takes a few weeks to process the application. However, online E-NACH registration is instant and real time basis.

7. What are the charges for NACH registration?
- Ageas Federal does not charge its customers for this service. However there may be nominal charges for Nach registration depending on your bank

8. What should I do if my Nach registration is rejected?
- If your Nach registration is rejected, you should contact your bank or financial institution for the reason and guidance on reapplying if necessary.

9. What is the difference between ECS and NACH?
- With NACH, your payment gets settled on the same day, while ECS takes 3 to 4 days for the same. NACH features a dispute-management system, which will resolve your issues easily, while ECS has no such systems in place.

10. Why should I register for NACH
- After NACH registration, we at Ageas Federal Life Insurance ensure that the required renewal premium is debited from your account on the due date. This ensures that you only need to maintain a sufficient balance in your account, and the rest will be taken care of by us.

11. Will Ageas Federal Life Insurance charge me more
- No, there won’t be any additional charges for NACH payment. Only the due amount will get debited from your linked bank account.

12. My NACH bounced, what can I do, can you debit my account again.
- Just write us on support@ageasfederal.com to re-debit the premium from your account. Alternatively, you may call our call center or contact your respective agent for the same.

13. Will Ageas Federal inform me if my NACH bounced.
- Ageas Federal Life Insurance will be sending SMS notification if your NACH bounces.

14. I want to change my account registered for NACH
- You can complete this process through the Portal. First, deactivate your existing mandate using the 'Auto Debit Mandate De-Registration' option on the portal. After five working days, register the new account using the 'Auto Debit Mandate Registration' option.

15. How do I deactivate / de-register NACH on my policy
- Please login to our portal services and select “Auto Debit mandate De-Registration” option and follow couple of steps to deactivate / de-register existing NACH.

In such circumstances, it is termed as "Open Title" situation. The Company would require the proof of title / Succession Certificate issued by the competent court. The Succession Certificate should specifically provide orders for disbursement of policy monies. If,however, the deceased has left a Will, a probate of the Will is required along with the copy of the Will.

The original Policy Document isa mandatory document for processing any claim; however if the same islost or misplaced we may call for some alternate document/s and theclaim is processed further.

- The Nominee or Appointee (in case of minor Nominee) last recorded under the policy in case of policy on own life.
- The Proposer in case the policy is not on own life.
- Assignee in case the policy was assigned.
- Trustee under MWPA (Married Woman Protection Act) policies / Karta in case of HUF (Hindu Undivided Family) policies.

We are available on the following service touch points:
A. Chat with Rehan your Virtual Assistant on : https://www.ageasfederal.com
B. For Self-service options you may visit our “Customer Portal” : https://mypolicy.ageasfederal.com
C. Stay connected with us through our Mobile App: Mobile app links on Google Play Store and iOS Apple Store can be accessed on: http://Onelink.to/ageasfederal.com
D. Email Desk: Write to us at support@ageasfederal.com

Our teams will ensure that your policy maturity/ settlement benefits are paid to you in a timely manner. You would have received intimation from us 60 days before the maturity/ settlement payout date along with the list of documents required to process the request. You can email the required documents to us on support@ageasfederal.com from your registered email ID. In case of any further requirements, we will reach out to you on your registered email ID or your registered mobile no. To ensure seamless and timely payouts, please ensure your NEFT and PAN details are updated with us.

You can pay your premiums through any of our digital payment avenues mentioned below:-
Visit our web https://www.ageasfederal.com/services/pay-premium or through Ageas Federal mobile app available on Android and IOS users to pay premium through credit card, debit card, netbanking, wallets, etc. . You just need to enter your policy number and date of birth for authentication. Ageas Federal Bank account holders can inform their respective bank branches to transfer renewal premium amount to us.

We believe that fulfilling a claim is more than just a financial obligation. We consider it our duty to repay the trust reposed in us. The Nominee can visit the nearest branch office for assistance in case the branch offices are operational. In case your nearest branch is non-operational owing to various COVID-19 advisories, you can write to us at support@ageasfederal.com You may also visit the link https://www.ageasfederal.com/claims to know more on the claims registration process.

You can visit the customer portal, https://mypolicy.ageasfederal.com and proceed to the 'Transact fund switch and premium redirection related transactions. Alternatively you can down load the Application for Fund Switch and Future Premium redirection form from our website https://www.ageasfederal.com/services/policy-servicing-forms and email the same on support@ageasfederal.com from your registered email ID

You can download policy related statements by logging into the customer portal https://mypolicy.ageasfederal.com/ You can also email us your request on support@ageasfederal.com from your registered mail ID.

Given the difficult times, we urge you to request for only critical policy alteration requests. You can visit the customer portal, https://mypolicy.ageasfederal.com/, to transact certain policy alteration requests. You can also email us your request on support@ageasfederal.com from your registered mail ID

Rehan your Virtual Assistant on : https://www.ageasfederal.com/ will be able to answer most of your generic queries. In case you are not satisfied with the same, you can write to us at support@ageasfederal.com from your registered mail ID